The Request Tracker (RT) MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Request Tracker (RT) account. It provides structured and secure access to your tickets, queues, users, ticket histories, and attachment details, so your agent can search, create, review, update, and respond to tickets on your behalf.
- Ticket search and review: Have your agent find tickets using specific criteria and retrieve their current details for quick review.
- Ticket creation and updates: Direct your agent to create tickets in the right queue or update selected ticket details as work progresses.
- Replies and internal comments: Let the agent send public replies to requesters or add private comments for your support team.
- Queue and user lookup: Instruct your agent to browse available queues and find users when choosing ticket requesters or owners.
- History and attachment review: Have your agent review ticket activity, field changes, comments, timestamps, and available attachment details.