How to integrate Request Tracker (RT) MCP with Claude Code

Manage your Request Tracker (RT) directly from Claude Code with zero worries about OAuth hassles, API-breaking issues, or reliability and security concerns. You can do this in two different ways: Via Composio Connect - Direct and easiest approach Via Composio SDK - Programmatic approach with more control

Request Tracker (RT) logoRequest Tracker (RT)
Api Key

Request Tracker (RT) is a ticketing and workflow platform for managing support requests, queues, users, assets, and knowledge articles. It helps support and operations teams track work, enforce process, and keep request history in one place.

11 Tools

Introduction

Manage your Request Tracker (RT) directly from Claude Code with zero worries about OAuth hassles, API-breaking issues, or reliability and security concerns.

You can do this in two different ways:

  1. Via Composio Connect - Direct and easiest approach
  2. Via Composio SDK - Programmatic approach with more control

Also integrate Request Tracker (RT) with

Why use Composio?

  • Only one MCP URL to connect multiple apps with Claude Code with zero auth hassles.
  • Programmatic tool calling allows LLMs to write its code in a remote workbench to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
  • Handling Large tool responses out of LLM context to minimize context rot.
  • Dynamic just-in-time access to 20,000 tools across 1000+ other Apps for cross-app workflows. It loads the tools you need, so LLMs aren't overwhelmed by tools you don't need.

Connecting Request Tracker (RT) to Claude Code using Composio

1. Add the Composio MCP to Claude

Terminal

2. Start Claude Code

bash
claude

3. Open your MCP list

bash
/mcp

4. Select Composio and click on Authenticate

Select Composio and click Authenticate

5. This will redirect you to the Composio OAuth page. Complete the flow by authorizing Composio and you're all set.

Composio OAuth authorization page
Composio authorization complete
Ask Claude to connect to your account and authenticate via the link

What is the Request Tracker (RT) MCP server, and what's possible with it?

The Request Tracker (RT) MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Request Tracker (RT) account. It provides structured and secure access to your tickets, queues, users, ticket histories, and attachment details, so your agent can search, create, review, update, and respond to tickets on your behalf.

  • Ticket search and review: Have your agent find tickets using specific criteria and retrieve their current details for quick review.
  • Ticket creation and updates: Direct your agent to create tickets in the right queue or update selected ticket details as work progresses.
  • Replies and internal comments: Let the agent send public replies to requesters or add private comments for your support team.
  • Queue and user lookup: Instruct your agent to browse available queues and find users when choosing ticket requesters or owners.
  • History and attachment review: Have your agent review ticket activity, field changes, comments, timestamps, and available attachment details.

Connecting Request Tracker (RT) via Composio SDK

Composio SDK is the underlying tech that powers Rube. It's a universal gateway that does everything Rube does but with much more programmatic control. You can programmatically generate an MCP URL with the app you need (here Request Tracker (RT)) for even more tool search precision. It's secure and reliable.

How the Composio SDK works

The Composio SDK follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Step by step10 STEPS
1

Prerequisites

Before starting, make sure you have:
  • Claude Pro, Max, or API billing enabled Anthropic account
  • Composio API Key
  • A Request Tracker (RT) account
  • Basic knowledge of Python or TypeScript
2

Install Claude Code

bash
# macOS, Linux, WSL
curl -fsSL https://claude.ai/install.sh | bash

# Windows PowerShell
irm https://claude.ai/install.ps1 | iex

# Windows CMD
curl -fsSL https://claude.ai/install.cmd -o install.cmd && install.cmd && del install.cmd

To install Claude Code, use one of the following methods based on your operating system:

3

Set up Claude Code

bash
cd your-project-folder
claude

Open a terminal, go to your project folder, and start Claude Code:

  • Claude Code will open in your terminal
  • Follow the prompts to sign in with your Anthropic account
  • Complete the authentication flow
  • Once authenticated, you can start using Claude Code
Claude Code initial setup showing sign-in prompt
Claude Code terminal after successful login
4

Set up environment variables

bash
COMPOSIO_API_KEY=your_composio_api_key_here
USER_ID=your_user_id_here

Create a .env file in your project root with the following variables:

  • COMPOSIO_API_KEY authenticates with Composio (get it from Composio dashboard)
  • USER_ID identifies the user for session management (use any unique identifier)
5

Install Composio library

npm install @composio/core dotenv

Install the Composio TypeScript library to create MCP sessions.

  • @composio/core provides the core Composio functionality
  • dotenv loads environment variables from your .env file
6

Generate Composio MCP URL

import 'dotenv/config';
import { Composio } from '@composio/core';

const { COMPOSIO_API_KEY, USER_ID } = process.env;

if (!COMPOSIO_API_KEY || !USER_ID) {
  throw new Error('COMPOSIO_API_KEY and USER_ID required in .env');
}

const composioClient = new Composio({ apiKey: COMPOSIO_API_KEY });

const composioSession = await composioClient.create(USER_ID, {
  toolkits: ['request_tracker'],
});

const composioMcpUrl = composioSession?.mcp.url;

console.log(`MCP URL: ${composioMcpUrl}`);
console.log(`\nUse this command to add to Claude Code:`);
console.log(`claude mcp add --transport http request_tracker-composio "${composioMcpUrl}" --headers "X-API-Key:${COMPOSIO_API_KEY}"`);

Create a script to generate a Composio MCP URL for Request Tracker (RT). This URL will be used to connect Claude Code to Request Tracker (RT).

What's happening

  • We import the Composio client and load environment variables
  • Create a Composio instance with your API key
  • Call create() to create a Tool Router session for Request Tracker (RT)
  • The returned mcp.url is the MCP server URL that Claude Code will use
  • The script prints this URL so you can copy it
7

Run the script and copy the MCP URL

node --loader ts-node/esm generate_mcp_url.ts
# or if using tsx
tsx generate_mcp_url.ts

Run your TypeScript script to generate the MCP URL.

  • The script connects to Composio and creates a Tool Router session
  • It prints the MCP URL and the exact command you need to run
  • Copy the entire claude mcp add command from the output
8

Add Request Tracker (RT) MCP to Claude Code

bash
claude mcp add --transport http request_tracker-composio "YOUR_MCP_URL_HERE" --headers "X-API-Key:YOUR_COMPOSIO_API_KEY"

# Then restart Claude Code
exit
claude

In your terminal, add the MCP server using the command from the previous step. The command format is:

  • claude mcp add registers a new MCP server with Claude Code
  • --transport http specifies that this is an HTTP-based MCP server
  • The server name (request_tracker-composio) is how you'll reference it
  • The URL points to your Composio Tool Router session
  • --headers includes your Composio API key for authentication

After running the command, close the current Claude Code session and start a new one for the changes to take effect.

9

Verify the installation

bash
claude mcp list

Check that your Request Tracker (RT) MCP server is properly configured.

  • This command lists all MCP servers registered with Claude Code
  • You should see your request_tracker-composio entry in the list
  • This confirms that Claude Code can now access Request Tracker (RT) tools

If everything is wired up, you should see your request_tracker-composio entry listed:

Claude Code MCP list showing the toolkit MCP server
10

Authenticate Request Tracker (RT)

The first time you try to use Request Tracker (RT) tools, you'll be prompted to authenticate.

  • Claude Code will detect that you need to authenticate with Request Tracker (RT)
  • It will show you an authentication link
  • Open the link in your browser (or copy/paste it)
  • Complete the Request Tracker (RT) authorization flow
  • Return to the terminal and start using Request Tracker (RT) through Claude Code

Once authenticated, you can ask Claude Code to perform Request Tracker (RT) operations in natural language. For example:

  • "List new high priority support tickets"
  • "Create ticket in customer support queue"
  • "Summarize unresolved tickets by queue"

Complete Code

Here's the complete code to get you started with Request Tracker (RT) and Claude Code:

import 'dotenv/config';
import { Composio } from '@composio/core';

const { COMPOSIO_API_KEY, USER_ID } = process.env;

if (!COMPOSIO_API_KEY || !USER_ID) {
  throw new Error('COMPOSIO_API_KEY and USER_ID required in .env');
}

const composioClient = new Composio({ apiKey: COMPOSIO_API_KEY });

const composioSession = await composioClient.create(USER_ID, {
  toolkits: ['request_tracker'],
});

const composioMcpUrl = composioSession?.mcp.url;

console.log(`MCP URL: ${composioMcpUrl}`);
console.log(`\nUse this command to add to Claude Code:`);
console.log(`claude mcp add --transport http request_tracker-composio "${composioMcpUrl}" --headers "X-API-Key:${COMPOSIO_API_KEY}"`);

Conclusion

You've successfully integrated Request Tracker (RT) with Claude Code using Composio's MCP server. Now you can interact with Request Tracker (RT) directly from your terminal using natural language commands.

Key features of this setup:

  • Terminal-native experience without switching contexts
  • Natural language commands for Request Tracker (RT) operations
  • Secure authentication through Composio's managed MCP
  • Tool Router for dynamic tool discovery and execution

Next steps:

  • Try asking Claude Code to perform various Request Tracker (RT) operations
  • Add more toolkits to your Tool Router session for multi-app workflows
  • Integrate this setup into your development workflow for increased productivity

You can extend this by adding more toolkits, implementing custom workflows, or building automation scripts that leverage Claude Code's capabilities.

TOOLS

Supported Tools

Every Request Tracker (RT) action and event your agent gets out of the box.

Add Ticket Comment

Add a private internal comment to an RT ticket.

Create Ticket

Create a durable RT ticket in a queue.

Get Queue

Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.

Get Ticket

Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.

Get Ticket History

Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.

List Queues

List queues visible to the connected RT user so an agent can select a queue for ticket search or creation.

List Ticket Attachments

List attachment metadata references associated with a visible RT ticket without downloading attachment content.

Reply to Ticket

Send public correspondence on an RT ticket.

Search Tickets

Search visible RT tickets with an explicit TicketSQL expression and return one bounded page.

Search Users

Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.

Update Ticket

Update selected metadata on an existing RT ticket and verify every requested field by reading it back.

FAQ

Frequently asked questions

With a standalone Request Tracker (RT) MCP server, the agents and LLMs can only access a fixed set of Request Tracker (RT) tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Request Tracker (RT) and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Code fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Request Tracker (RT) tools.

Yes, absolutely. You can configure which Request Tracker (RT) scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Request Tracker (RT) data and credentials are handled as safely as possible.

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