How to connect Request Tracker (RT) to Claude Cowork

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks. This guide walks you through the easiest and most secure way to connect your Request Tracker (RT) account to Cowork via Composio Connect, enabling it to list new high priority support tickets, create ticket in customer support queue, summarize unresolved tickets by queue, and more such actions on your behalf without compromising your account security.

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Request Tracker (RT) is a ticketing and workflow platform for managing support requests, queues, users, assets, and knowledge articles. It helps support and operations teams track work, enforce process, and keep request history in one place.

11 Tools

Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Request Tracker (RT) account to Cowork via Composio Connect, enabling it to list new high priority support tickets, create ticket in customer support queue, summarize unresolved tickets by queue, and more such actions on your behalf without compromising your account security.

Also integrate Request Tracker (RT) with

OpenAI Agents SDKClaude Agent SDKClaude CodeCodexOpenClawHermesCLIGoogle ADKLangChainVercel AI SDKMastra AILlamaIndexCrewAI

Connecting Request Tracker (RT) to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Request Tracker (RT) account

Back in Cowork, ask the agent to connect to Request Tracker (RT) or give it any Request Tracker (RT)-related task.

For example, ask Cowork to:

  • "List new high priority support tickets"
  • "Create ticket in customer support queue"
  • "Summarize unresolved tickets by queue"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Request Tracker (RT) account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Request Tracker (RT) through MCP without you sharing account credentials directly with the agent.

What is the Request Tracker (RT) MCP server, and what's possible with it?

The Request Tracker (RT) MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Request Tracker (RT) account. It provides structured and secure access to your tickets, queues, users, ticket histories, and attachment details, so your agent can search, create, review, update, and respond to tickets on your behalf.

  • Ticket search and review: Have your agent find tickets using specific criteria and retrieve their current details for quick review.
  • Ticket creation and updates: Direct your agent to create tickets in the right queue or update selected ticket details as work progresses.
  • Replies and internal comments: Let the agent send public replies to requesters or add private comments for your support team.
  • Queue and user lookup: Instruct your agent to browse available queues and find users when choosing ticket requesters or owners.
  • History and attachment review: Have your agent review ticket activity, field changes, comments, timestamps, and available attachment details.
TOOLS

Supported Tools

Every Request Tracker (RT) action and event your agent gets out of the box.

Add Ticket Comment

Add a private internal comment to an RT ticket.

Create Ticket

Create a durable RT ticket in a queue.

Get Queue

Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.

Get Ticket

Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.

Get Ticket History

Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.

List Queues

List queues visible to the connected RT user so an agent can select a queue for ticket search or creation.

List Ticket Attachments

List attachment metadata references associated with a visible RT ticket without downloading attachment content.

Reply to Ticket

Send public correspondence on an RT ticket.

Search Tickets

Search visible RT tickets with an explicit TicketSQL expression and return one bounded page.

Search Users

Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.

Update Ticket

Update selected metadata on an existing RT ticket and verify every requested field by reading it back.

FRAMEWORKS

How to build Request Tracker (RT) MCP Agent with another framework

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Request Tracker (RT) MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Request Tracker (RT) MCP with Claude Agent SDK

Claude Code logo

Claude Code

Use Request Tracker (RT) MCP with Claude Code

Codex logo

Codex

Use Request Tracker (RT) MCP with Codex

OpenClaw logo

OpenClaw

Use Request Tracker (RT) MCP with OpenClaw

Hermes logo

Hermes

Use Request Tracker (RT) MCP with Hermes

CLI logo

CLI

Use Request Tracker (RT) MCP with CLI

Google ADK logo

Google ADK

Use Request Tracker (RT) MCP with Google ADK

LangChain logo

LangChain

Use Request Tracker (RT) MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Request Tracker (RT) MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Request Tracker (RT) MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Request Tracker (RT) MCP with LlamaIndex

CrewAI logo

CrewAI

Use Request Tracker (RT) MCP with CrewAI

FAQ

Frequently asked questions

With a standalone Request Tracker (RT) MCP server, the agents and LLMs can only access a fixed set of Request Tracker (RT) tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Request Tracker (RT) and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Request Tracker (RT) tools.

Yes, absolutely. You can configure which Request Tracker (RT) scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Request Tracker (RT) data and credentials are handled as safely as possible.

Start with Request Tracker (RT).It takes 30 seconds.

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