The Charla MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Charla account. It provides structured and secure access to your customer contacts, conversation history, and knowledge base, so your agent can review contacts, export conversations, browse help content, and manage articles on your behalf.
- Customer contact lookup: Have your agent list recently updated contacts and retrieve a specific contact when you need more details.
- Conversation review: Let the agent export customer conversations with their message history for support reviews, summaries, or follow-up planning.
- Knowledge base discovery: Instruct your agent to browse article summaries, read full articles, and review the available categories.
- Article creation and updates: Direct your agent to create new knowledge base articles or replace the content and details of existing ones.
- Knowledge base cleanup: Have your agent permanently delete outdated knowledge base articles you no longer want to publish.