How to integrate Charla MCP with Codex

Codex is one of the most popular coding harnesses out there. And MCP makes the experience even better. With Charla MCP integration, you can draft, triage, summarise emails, and much more, all without leaving the terminal or the app, whichever you prefer.

Charla logoCharla
Api Key

Charla is a live chat and AI customer-support platform for property teams. It helps manage guest conversations, property contacts, and support knowledge.

9 Tools

Introduction

Codex is one of the most popular coding harnesses out there. And MCP makes the experience even better. With Charla MCP integration, you can draft, triage, summarise emails, and much more, all without leaving the terminal or the app, whichever you prefer.

Also integrate Charla with

Why use Composio?

Apart from a managed and hosted MCP server, you will get:

  • CodeAct: A dedicated workbench that allows GPT to write its code to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
  • Large tool responses: Handle them to minimise context rot.
  • Dynamic just-in-time access to 20,000 tools across 1000+ other Apps for cross-app workflows. It loads the tools you need, so GPTs aren't overwhelmed by tools you don't need.

How to install Charla MCP in Codex

Run the setup command

Run this command in your terminal to add the Composio MCP server to Codex.

Terminal

It will initiate the authentication in a browser window, authorize Codex to access your Composio account.

Composio authentication page

(Optional) Authenticate with OAuth

To authenticate manually, run the login command to open a browser window and authorize Codex to access your Composio account.

bash
codex mcp login composio

Verify the connection

Run codex mcp list to confirm Composio appears as a registered MCP server.

bash
codex mcp list

Codex App

Codex App follows the same approach as VS Code.

  1. Click ⚙️ on the bottom left → MCP Servers → + Add servers → Streamable HTTP:
  2. Fill the header and Key fields with { "x-consumer-api-key" = "ck_*******" }.
  3. The Key is the Composio API key, that you can find on dashboard.composio.dev
  4. Click on Authenticate and authorize Codex to your Composio account and you're all set.
Codex App MCP setup
  1. Restart and verify if it's there in .codex/config.toml
bash
[mcp_servers.composio]
url = "https://connect.composio.dev/mcp"
http_headers = { "x-consumer-api-key" = "ck_*******" }

What is the Charla MCP server, and what's possible with it?

The Charla MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Charla account. It provides structured and secure access to your customer contacts, conversation history, and knowledge base, so your agent can review contacts, export conversations, browse help content, and manage articles on your behalf.

  • Customer contact lookup: Have your agent list recently updated contacts and retrieve a specific contact when you need more details.
  • Conversation review: Let the agent export customer conversations with their message history for support reviews, summaries, or follow-up planning.
  • Knowledge base discovery: Instruct your agent to browse article summaries, read full articles, and review the available categories.
  • Article creation and updates: Direct your agent to create new knowledge base articles or replace the content and details of existing ones.
  • Knowledge base cleanup: Have your agent permanently delete outdated knowledge base articles you no longer want to publish.

Conclusion

You've successfully integrated Charla with Codex using Composio's MCP server. Now you can interact with Charla directly from your terminal, VS Code, or the Codex App using natural language commands.

Key benefits of this setup:

  • Seamless integration across CLI, VS Code, and standalone app
  • Natural language commands for Charla operations
  • Managed authentication through Composio
  • Access to 20,000+ tools across 1000+ apps for cross-app workflows
  • CodeAct workbench for complex tool chaining

Next steps:

  • Try asking Codex to perform various Charla operations
  • Explore cross-app workflows by connecting more toolkits
  • Build automation scripts that leverage Codex's AI capabilities
TOOLS

Supported Tools

Every Charla action and event your agent gets out of the box.

Create Knowledge Base Article

Create a knowledge base article.

Delete Knowledge Base Article

Permanently delete one knowledge base article by ID.

Get Contact

Return one contact in the connected Charla property by UUID.

Get Knowledge Base Article

Return the full content and metadata of one knowledge base article by ID.

List Contacts

Return one page of contacts for the connected Charla property, ordered by most recently modified.

List Conversations

Export one page of conversations grouped by contact for the connected Charla property, including message history.

List Knowledge Base Articles

Return one page of knowledge base article summaries for the connected Charla property, newest first.

List Knowledge Base Categories

Return all knowledge base categories available in the connected Charla property.

Update Knowledge Base Article

Replace every writable field of an existing knowledge base article.

FAQ

Frequently asked questions

With a standalone Charla MCP server, the agents and LLMs can only access a fixed set of Charla tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Charla and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Codex fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Charla tools.

Yes, absolutely. You can configure which Charla scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Charla data and credentials are handled as safely as possible.

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