How to connect Charla to Claude Cowork

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks. This guide walks you through the easiest and most secure way to connect your Charla account to Cowork via Composio Connect, enabling it to export unresolved Charla conversations from today, find property contacts needing follow-up, create article for check-in questions, and more such actions on your behalf without compromising your account security.

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Charla is a live chat and AI customer-support platform for property teams. It helps manage guest conversations, property contacts, and support knowledge.

9 Tools

Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Charla account to Cowork via Composio Connect, enabling it to export unresolved Charla conversations from today, find property contacts needing follow-up, create article for check-in questions, and more such actions on your behalf without compromising your account security.

Also integrate Charla with

OpenAI Agents SDKClaude Agent SDKClaude CodeCodexOpenClawHermesCLIGoogle ADKLangChainVercel AI SDKMastra AILlamaIndexCrewAI

Connecting Charla to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Charla account

Back in Cowork, ask the agent to connect to Charla or give it any Charla-related task.

For example, ask Cowork to:

  • "Export unresolved Charla conversations from today"
  • "Find property contacts needing follow-up"
  • "Create article for check-in questions"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Charla account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Charla through MCP without you sharing account credentials directly with the agent.

What is the Charla MCP server, and what's possible with it?

The Charla MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Charla account. It provides structured and secure access to your customer contacts, conversation history, and knowledge base, so your agent can review contacts, export conversations, browse help content, and manage articles on your behalf.

  • Customer contact lookup: Have your agent list recently updated contacts and retrieve a specific contact when you need more details.
  • Conversation review: Let the agent export customer conversations with their message history for support reviews, summaries, or follow-up planning.
  • Knowledge base discovery: Instruct your agent to browse article summaries, read full articles, and review the available categories.
  • Article creation and updates: Direct your agent to create new knowledge base articles or replace the content and details of existing ones.
  • Knowledge base cleanup: Have your agent permanently delete outdated knowledge base articles you no longer want to publish.
TOOLS

Supported Tools

Every Charla action and event your agent gets out of the box.

Create Knowledge Base Article

Create a knowledge base article.

Delete Knowledge Base Article

Permanently delete one knowledge base article by ID.

Get Contact

Return one contact in the connected Charla property by UUID.

Get Knowledge Base Article

Return the full content and metadata of one knowledge base article by ID.

List Contacts

Return one page of contacts for the connected Charla property, ordered by most recently modified.

List Conversations

Export one page of conversations grouped by contact for the connected Charla property, including message history.

List Knowledge Base Articles

Return one page of knowledge base article summaries for the connected Charla property, newest first.

List Knowledge Base Categories

Return all knowledge base categories available in the connected Charla property.

Update Knowledge Base Article

Replace every writable field of an existing knowledge base article.

FRAMEWORKS

How to build Charla MCP Agent with another framework

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Charla MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Charla MCP with Claude Agent SDK

Claude Code logo

Claude Code

Use Charla MCP with Claude Code

Codex logo

Codex

Use Charla MCP with Codex

OpenClaw logo

OpenClaw

Use Charla MCP with OpenClaw

Hermes logo

Hermes

Use Charla MCP with Hermes

CLI logo

CLI

Use Charla MCP with CLI

Google ADK logo

Google ADK

Use Charla MCP with Google ADK

LangChain logo

LangChain

Use Charla MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Charla MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Charla MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Charla MCP with LlamaIndex

CrewAI logo

CrewAI

Use Charla MCP with CrewAI

FAQ

Frequently asked questions

With a standalone Charla MCP server, the agents and LLMs can only access a fixed set of Charla tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Charla and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Charla tools.

Yes, absolutely. You can configure which Charla scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Charla data and credentials are handled as safely as possible.

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A lot of students tell us that the moment their connected tools start talking to each other inside Opennote feels almost magical. The agent just knows them, and it's immensely helped keep new users on the platform.

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