How to integrate Onedesk MCP with Claude Code

Manage your Onedesk directly from Claude Code with zero worries about OAuth hassles, API-breaking issues, or reliability and security concerns. You can do this in two different ways: Via Composio Connect - Direct and easiest approach Via Composio SDK - Programmatic approach with more control

Onedesk logoOnedesk
Api Key

OneDesk is an all-in-one platform that combines help desk and project management tools. It lets teams manage customer support, tasks, and projects from a single workspace.

24 Tools

Introduction

Manage your Onedesk directly from Claude Code with zero worries about OAuth hassles, API-breaking issues, or reliability and security concerns.

You can do this in two different ways:

  1. Via Composio Connect - Direct and easiest approach
  2. Via Composio SDK - Programmatic approach with more control

Also integrate Onedesk with

Why use Composio?

  • Only one MCP URL to connect multiple apps with Claude Code with zero auth hassles.
  • Programmatic tool calling allows LLMs to write its code in a remote workbench to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
  • Handling Large tool responses out of LLM context to minimize context rot.
  • Dynamic just-in-time access to 20,000 tools across 1000+ other Apps for cross-app workflows. It loads the tools you need, so LLMs aren't overwhelmed by tools you don't need.

Connecting Onedesk to Claude Code using Composio

1. Add the Composio MCP to Claude

Terminal

2. Start Claude Code

bash
claude

3. Open your MCP list

bash
/mcp

4. Select Composio and click on Authenticate

Select Composio and click Authenticate

5. This will redirect you to the Composio OAuth page. Complete the flow by authorizing Composio and you're all set.

Composio OAuth authorization page
Composio authorization complete
Ask Claude to connect to your account and authenticate via the link

What is the Onedesk MCP server, and what's possible with it?

The Onedesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Onedesk account. It provides structured and secure access to your help desk and project management workspace, so your agent can perform actions like managing tickets, handling tasks, logging work, and cleaning up projects on your behalf.

  • Automated worklog entry creation: Let your agent log time spent on tickets, tasks, or projects, so you can track team effort without manual entry.
  • Ticket and task cleanup: Direct your agent to delete tickets or tasks that are no longer needed, keeping your workspace organized and up to date.
  • Project and requirement management: Have the agent remove outdated projects or requirements, ensuring your portfolio stays relevant and clutter-free.
  • Attachment and comment removal: Ask your agent to delete attachments or comments from tasks, tickets, or projects, maintaining a clean and focused workflow.
  • Customer and timesheet handling: Enable your agent to securely delete customers or timesheets, helping you maintain accurate records and compliance.

Connecting Onedesk via Composio SDK

Composio SDK is the underlying tech that powers Rube. It's a universal gateway that does everything Rube does but with much more programmatic control. You can programmatically generate an MCP URL with the app you need (here Onedesk) for even more tool search precision. It's secure and reliable.

How the Composio SDK works

The Composio SDK follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Step by step10 STEPS
1

Prerequisites

Before starting, make sure you have:
  • Claude Pro, Max, or API billing enabled Anthropic account
  • Composio API Key
  • A Onedesk account
  • Basic knowledge of Python or TypeScript
2

Install Claude Code

bash
# macOS, Linux, WSL
curl -fsSL https://claude.ai/install.sh | bash

# Windows PowerShell
irm https://claude.ai/install.ps1 | iex

# Windows CMD
curl -fsSL https://claude.ai/install.cmd -o install.cmd && install.cmd && del install.cmd

To install Claude Code, use one of the following methods based on your operating system:

3

Set up Claude Code

bash
cd your-project-folder
claude

Open a terminal, go to your project folder, and start Claude Code:

  • Claude Code will open in your terminal
  • Follow the prompts to sign in with your Anthropic account
  • Complete the authentication flow
  • Once authenticated, you can start using Claude Code
Claude Code initial setup showing sign-in prompt
Claude Code terminal after successful login
4

Set up environment variables

bash
COMPOSIO_API_KEY=your_composio_api_key_here
USER_ID=your_user_id_here

Create a .env file in your project root with the following variables:

  • COMPOSIO_API_KEY authenticates with Composio (get it from Composio dashboard)
  • USER_ID identifies the user for session management (use any unique identifier)
5

Install Composio library

npm install @composio/core dotenv

Install the Composio TypeScript library to create MCP sessions.

  • @composio/core provides the core Composio functionality
  • dotenv loads environment variables from your .env file
6

Generate Composio MCP URL

import 'dotenv/config';
import { Composio } from '@composio/core';

const { COMPOSIO_API_KEY, USER_ID } = process.env;

if (!COMPOSIO_API_KEY || !USER_ID) {
  throw new Error('COMPOSIO_API_KEY and USER_ID required in .env');
}

const composioClient = new Composio({ apiKey: COMPOSIO_API_KEY });

const composioSession = await composioClient.create(USER_ID, {
  toolkits: ['onedesk'],
});

const composioMcpUrl = composioSession?.mcp.url;

console.log(`MCP URL: ${composioMcpUrl}`);
console.log(`\nUse this command to add to Claude Code:`);
console.log(`claude mcp add --transport http onedesk-composio "${composioMcpUrl}" --headers "X-API-Key:${COMPOSIO_API_KEY}"`);

Create a script to generate a Composio MCP URL for Onedesk. This URL will be used to connect Claude Code to Onedesk.

What's happening

  • We import the Composio client and load environment variables
  • Create a Composio instance with your API key
  • Call create() to create a Tool Router session for Onedesk
  • The returned mcp.url is the MCP server URL that Claude Code will use
  • The script prints this URL so you can copy it
7

Run the script and copy the MCP URL

node --loader ts-node/esm generate_mcp_url.ts
# or if using tsx
tsx generate_mcp_url.ts

Run your TypeScript script to generate the MCP URL.

  • The script connects to Composio and creates a Tool Router session
  • It prints the MCP URL and the exact command you need to run
  • Copy the entire claude mcp add command from the output
8

Add Onedesk MCP to Claude Code

bash
claude mcp add --transport http onedesk-composio "YOUR_MCP_URL_HERE" --headers "X-API-Key:YOUR_COMPOSIO_API_KEY"

# Then restart Claude Code
exit
claude

In your terminal, add the MCP server using the command from the previous step. The command format is:

  • claude mcp add registers a new MCP server with Claude Code
  • --transport http specifies that this is an HTTP-based MCP server
  • The server name (onedesk-composio) is how you'll reference it
  • The URL points to your Composio Tool Router session
  • --headers includes your Composio API key for authentication

After running the command, close the current Claude Code session and start a new one for the changes to take effect.

9

Verify the installation

bash
claude mcp list

Check that your Onedesk MCP server is properly configured.

  • This command lists all MCP servers registered with Claude Code
  • You should see your onedesk-composio entry in the list
  • This confirms that Claude Code can now access Onedesk tools

If everything is wired up, you should see your onedesk-composio entry listed:

Claude Code MCP list showing the toolkit MCP server
10

Authenticate Onedesk

The first time you try to use Onedesk tools, you'll be prompted to authenticate.

  • Claude Code will detect that you need to authenticate with Onedesk
  • It will show you an authentication link
  • Open the link in your browser (or copy/paste it)
  • Complete the Onedesk authorization flow
  • Return to the terminal and start using Onedesk through Claude Code

Once authenticated, you can ask Claude Code to perform Onedesk operations in natural language. For example:

  • "Log two hours on today's support ticket"
  • "Remove outdated attachment from project Alpha"
  • "Delete task 'Update onboarding guide' from project"

Complete Code

Here's the complete code to get you started with Onedesk and Claude Code:

import 'dotenv/config';
import { Composio } from '@composio/core';

const { COMPOSIO_API_KEY, USER_ID } = process.env;

if (!COMPOSIO_API_KEY || !USER_ID) {
  throw new Error('COMPOSIO_API_KEY and USER_ID required in .env');
}

const composioClient = new Composio({ apiKey: COMPOSIO_API_KEY });

const composioSession = await composioClient.create(USER_ID, {
  toolkits: ['onedesk'],
});

const composioMcpUrl = composioSession?.mcp.url;

console.log(`MCP URL: ${composioMcpUrl}`);
console.log(`\nUse this command to add to Claude Code:`);
console.log(`claude mcp add --transport http onedesk-composio "${composioMcpUrl}" --headers "X-API-Key:${COMPOSIO_API_KEY}"`);

Conclusion

You've successfully integrated Onedesk with Claude Code using Composio's MCP server. Now you can interact with Onedesk directly from your terminal using natural language commands.

Key features of this setup:

  • Terminal-native experience without switching contexts
  • Natural language commands for Onedesk operations
  • Secure authentication through Composio's managed MCP
  • Tool Router for dynamic tool discovery and execution

Next steps:

  • Try asking Claude Code to perform various Onedesk operations
  • Add more toolkits to your Tool Router session for multi-app workflows
  • Integrate this setup into your development workflow for increased productivity

You can extend this by adding more toolkits, implementing custom workflows, or building automation scripts that leverage Claude Code's capabilities.

TOOLS

Supported Tools

Every Onedesk action and event your agent gets out of the box.

Create Worklog Entry

Create a worklog entry to track time spent on a work item (task, ticket, project, etc.

Delete Attachment

Delete a specific attachment from OneDesk by its ID.

Delete Comment

Deletes a comment from OneDesk by its ID.

Delete Customer

Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint.

Delete Message

Deletes a message from OneDesk by its unique message ID.

Delete Project

Delete a project in OneDesk by its ID.

Delete Requirement

Delete a requirement from OneDesk.

Delete Task

Tool to delete a specific task.

Delete Ticket

Deletes a ticket from OneDesk by its internal ID.

Delete Timesheet

Tool to delete a timesheet by its ID.

Delete User

Deletes a user from OneDesk by their unique user ID.

Get Attachments

Retrieve attachments for a specific item by its external ID.

Get Comment Details

Retrieve detailed information for a specific comment by its ID.

Get Comments

Attempts to retrieve comments (discussion posts) from OneDesk.

Get Feedback Items

Retrieve all feedback items from OneDesk.

Get Feedback Details

Retrieve detailed information about a specific item in OneDesk by its internal ID.

Get Issue Details

Retrieve comprehensive details of a specific issue by its ID.

Get Issues

Retrieve a list of issues from OneDesk.

Get Messages

Tool to retrieve a list of messages from OneDesk.

Get Requirements

Retrieve a list of requirements from OneDesk.

Get Task Details

Retrieves comprehensive details of a specific task/item in OneDesk by its ID.

Get Tickets

Retrieve tickets from OneDesk by querying a range of item IDs.

Get Timesheet Details

Tool to retrieve details of a specific timesheet entry.

Get Worklogs

Retrieve a list of worklogs from OneDesk with optional filtering and pagination.

FAQ

Frequently asked questions

With a standalone Onedesk MCP server, the agents and LLMs can only access a fixed set of Onedesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Onedesk and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Code fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Onedesk tools.

Yes, absolutely. You can configure which Onedesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Onedesk data and credentials are handled as safely as possible.

Start with Onedesk.It takes 30 seconds.

Managed auth, hosted MCP servers, and every Onedesk tool your agent needs.Free to start.

Start building