Onedesk MCP for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Onedesk MCP or direct API to create tickets, update projects, fetch support conversations, and automate workflows through natural language.

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Api Key

OneDesk is an all-in-one platform that combines help desk and project management tools. It lets teams manage customer support, tasks, and projects from a single workspace.

24 Tools

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Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Onedesk
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TOOLS

Supported Tools

Every Onedesk action and event your agent gets out of the box.

Create Worklog Entry

Create a worklog entry to track time spent on a work item (task, ticket, project, etc.

Delete Attachment

Delete a specific attachment from OneDesk by its ID.

Delete Comment

Deletes a comment from OneDesk by its ID.

Delete Customer

Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint.

Delete Message

Deletes a message from OneDesk by its unique message ID.

Delete Project

Delete a project in OneDesk by its ID.

Delete Requirement

Delete a requirement from OneDesk.

Delete Task

Tool to delete a specific task.

Delete Ticket

Deletes a ticket from OneDesk by its internal ID.

Delete Timesheet

Tool to delete a timesheet by its ID.

Delete User

Deletes a user from OneDesk by their unique user ID.

Get Attachments

Retrieve attachments for a specific item by its external ID.

Get Comment Details

Retrieve detailed information for a specific comment by its ID.

Get Comments

Attempts to retrieve comments (discussion posts) from OneDesk.

Get Feedback Items

Retrieve all feedback items from OneDesk.

Get Feedback Details

Retrieve detailed information about a specific item in OneDesk by its internal ID.

Get Issue Details

Retrieve comprehensive details of a specific issue by its ID.

Get Issues

Retrieve a list of issues from OneDesk.

Get Messages

Tool to retrieve a list of messages from OneDesk.

Get Requirements

Retrieve a list of requirements from OneDesk.

Get Task Details

Retrieves comprehensive details of a specific task/item in OneDesk by its ID.

Get Tickets

Retrieve tickets from OneDesk by querying a range of item IDs.

Get Timesheet Details

Tool to retrieve details of a specific timesheet entry.

Get Worklogs

Retrieve a list of worklogs from OneDesk with optional filtering and pagination.

SETUP GUIDE

Connect Onedesk MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
Install the Composio SDK and Claude Agent SDK
2

Create Tool Router Session

typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });

console.log("Creating Tool Router session...");
const { mcp } = await composio.create('your-user-id');
console.log(`Tool Router session created: ${mcp.url}`);
Initialize the Composio client and create a Tool Router session
3

Connect to AI Agent

typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText, stepCountIs } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: mcp.url,
    headers: { 'x-api-key': 'your-composio-api-key' }
  }
});

const tools = await client.tools();

const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{ role: 'user', content: 'Create a worklog entry for ticket 5678 with 2 hours logged' }],
  stopWhen: stepCountIs( 5 )
});

console.log(`Agent: ${text}`);
Use the MCP server with your AI agent
SETUP GUIDE

Connect Onedesk API Tool with your Agent

1

Install Composio

typescript
npm install @composio/openai
Install the Composio SDK
2

Initialize Composio and Create Tool Router Session

typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
Import and initialize Composio client, then create a Tool Router session
3

Execute Onedesk Tools via Tool Router with Your Agent

typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'Log 2 hours to ticket 12345 for user 6789'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
Get tools from Tool Router session and execute Onedesk actions with your Agent

Why Use Composio?

AI Native Onedesk Integration

  • Supports both Onedesk MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Onedesk data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Onedesk access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Onedesk
  • Scoped, least privilege access to Onedesk resources
  • Full audit trail of agent actions to support review and compliance
FAQ

Frequently asked questions

Yes, Onedesk requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

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