How to connect HelpSpot to Claude Cowork

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your HelpSpot account to Cowork via Composio Connect, enabling it to summarize new HelpSpot requests by priority, create saved responses for billing tickets, report staff time tracked this week, and more such actions on your behalf without compromising your account security.

Connecting HelpSpot to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like HelpSpot through MCP without you sharing account credentials directly with the agent.

The HelpSpot MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your HelpSpot account. It provides structured and secure access to support requests, queues, saved responses, and help desk settings, so your agent can create requests, find cases, update tickets, review queues, and manage subscriptions on your behalf.

• Support request creation: Have your agent create a support request with an initial customer-visible response or an internal note.
• Request search and review: Instruct your agent to find requests by text, customer, status, assignment, or date, then retrieve their history and tracked time.
• Ticket updates and follow-ups: Direct your agent to update customer details, assignments, categories, or status, and add customer-visible replies or internal notes.
• Queue and response management: Let the agent review saved and built-in queues, check matching requests, and find reusable response templates.
• Help desk context and notifications: Have your agent review available routing and status options, check the connected staff profile, and subscribe or unsubscribe staff from request updates.