The HelpSpot MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your HelpSpot account. It provides structured and secure access to support requests, queues, saved responses, and help desk settings, so your agent can create requests, find cases, update tickets, review queues, and manage subscriptions on your behalf.
- Support request creation: Have your agent create a support request with an initial customer-visible response or an internal note.
- Request search and review: Instruct your agent to find requests by text, customer, status, assignment, or date, then retrieve their history and tracked time.
- Ticket updates and follow-ups: Direct your agent to update customer details, assignments, categories, or status, and add customer-visible replies or internal notes.
- Queue and response management: Let the agent review saved and built-in queues, check matching requests, and find reusable response templates.
- Help desk context and notifications: Have your agent review available routing and status options, check the connected staff profile, and subscribe or unsubscribe staff from request updates.