The Crisp MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Crisp account. It provides structured and secure access to your customer conversations, profiles, operators, and inboxes, so your agent can review messages, reply to customers, assign conversations, update conversation status, and organize support work on your behalf.
- Conversation search and review: Have your agent find support conversations, check their status and assignment, and read recent customer messages.
- Customer replies: Direct your agent to send a visitor-visible text reply to an existing conversation after reviewing its context.
- Assignment and inbox routing: Let the agent review available operators and inboxes, assign conversations to team members, or move them to the right inbox.
- Conversation and customer updates: Instruct your agent to update conversation subjects, visitor details, segments, custom data, or support states such as pending, unresolved, and resolved.
- Customer profile lookup: Have your agent find customer profiles by email or search terms and review the available details before handling a request.