Zoho desk MCP for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Zoho desk MCP or direct API to create and update tickets, assign agents, manage workflows, and fetch customer insights through natural language.

Zoho desk logoZoho desk
Oauth2

Zoho Desk is a context-aware helpdesk platform that helps support teams track, manage, and resolve customer tickets. It streamlines workflows and gives you actionable insights into every customer interaction.

23 Tools

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Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
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TOOLS

Supported Tools

Every Zoho desk action and event your agent gets out of the box.

Create Ticket

Tool to create a new Zoho Desk ticket with subject, description, department, and requester details.

Get Agent

Tool to fetch details of a Zoho Desk agent.

Get Agents Count

Tool to get the total count of agents in Zoho Desk.

Get Contact

Tool to fetch details of a Zoho Desk contact.

Get Contacts By IDs

Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.

Get Department

Tool to fetch details of a Zoho Desk department by ID.

Get Department Logo

Tool to get/download a department's logo from Zoho Desk.

Get Departments Count

Tool to get the total count of departments in Zoho Desk.

Get Ticket

Get Ticket

Get Ticket Latest Thread

Tool to fetch the most recent thread of a ticket.

Get Ticket Resolution

Get Ticket Resolution

Get Ticket Thread

Tool to fetch a specific thread within a Zoho Desk ticket.

List Contact Accounts

Tool to list accounts associated with a Zoho Desk contact.

List Contacts

Tool to list contacts with filters and pagination.

List Departments

Tool to list all departments in the current Zoho Desk organization.

List Organizations

Tool to list all organizations the current user belongs to.

List Roles

List Roles

List Roles By IDs

List Roles By IDs

List Teams in Department

Tool to list teams in the specified Zoho Desk department.

List Ticket Conversations

List Ticket Conversations

List Tickets

List Tickets

Update Many Tasks

Update multiple tasks in a single call using Zoho Desk API.

Upload Department Logo

Tool to upload/update a department logo in Zoho Desk.

SETUP GUIDE

Connect Zoho desk MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["zoho_desk"],
  mcp: true,
});
Create a session scoped to Zoho desk and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "[Create a new support ticket for a customer issue]",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a Zoho desk request
SETUP GUIDE

Connect Zoho desk API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["zoho_desk"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to Zoho desk
3

Run Zoho desk tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "[Create a new support ticket for a customer issue]" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the Zoho desk tool calls through the session, and print the final answer

Why Use Composio?

AI Native Zoho desk Integration

  • Supports both Zoho desk MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Zoho desk data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Zoho desk access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Zoho desk
  • Scoped, least privilege access to Zoho desk resources
  • Full audit trail of agent actions to support review and compliance
FAQ

Frequently asked questions

No, you can get started immediately using Composio's built-in Zoho desk app. For production, we recommend configuring your own OAuth credentials.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

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