How to integrate Helpwise MCP with CrewAI

This guide walks you through connecting Helpwise to CrewAI using the Composio tool router. By the end, you'll have a working Helpwise agent that can add note to open conversation with client, delete outdated contact from contact list, create new team for support agents through natural language commands. This guide will help you understand how to give your CrewAI agent real control over a Helpwise account through Composio's Helpwise MCP server. Before we dive in, let's take a quick look at the key ideas and tools involved.

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Helpwise

Api Key

Helpwise is a unified customer service platform for managing all your business emails, chats, and SMS in one place. It helps teams collaborate on customer conversations more efficiently and never miss important messages.

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Introduction

This guide will help you understand how to give your CrewAI agent real control over a Helpwise account through Composio's Helpwise MCP server.

Before we dive in, let's take a quick look at the key ideas and tools involved.

Also integrate Helpwise with

OpenAI Agents SDK Claude Agent SDK Claude Code Claude Cowork Codex OpenClaw Hermes CLI Google ADK LangChain Vercel AI SDK Mastra AI LlamaIndex

TL;DR

Here's what you'll learn:

Get a Composio API key and configure your Helpwise connection
Set up CrewAI with an MCP enabled agent
Create a Tool Router session or standalone MCP server for Helpwise
Build a conversational loop where your agent can execute Helpwise operations

What is CrewAI?

CrewAI is a powerful framework for building multi-agent AI systems. It provides primitives for defining agents with specific roles, creating tasks, and orchestrating workflows through crews.

Key features include:

Agent Roles: Define specialized agents with specific goals and backstories
Task Management: Create tasks with clear descriptions and expected outputs
Crew Orchestration: Combine agents and tasks into collaborative workflows
MCP Integration: Connect to external tools through Model Context Protocol

What is the Helpwise MCP server, and what's possible with it?

The Helpwise MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpwise account. It provides structured and secure access to your customer communication tools, so your agent can create conversations, manage notes, upload attachments, delete messages, and organize your Helpwise workspace on your behalf.

Attachment management and uploads: Easily upload files as attachments to conversations and retrieve attachment metadata for streamlined file sharing.
Conversation note automation: Let your agent add or remove notes to specific conversations, making it easy to document context or follow up actions.
Mailbox and conversation cleanup: Direct your agent to delete entire conversations, mailboxes, or individual messages for efficient workspace management.
Contact and signature management: Seamlessly delete contacts and email signatures, keeping your Helpwise account up to date and clutter-free.
Webhook and team setup: Have your agent create new webhooks for event notifications or set up Helpwise teams to organize your users for better collaboration.

What is the Composio tool router, and how does it fit here?

What is Composio SDK?

Composio's Composio SDK helps agents find the right tools for a task at runtime. You can plug in multiple toolkits (like Gmail, HubSpot, and GitHub), and the agent will identify the relevant app and action to complete multi-step workflows. This can reduce token usage and improve the reliability of tool calls. Read more here: Getting started with Composio SDK

The tool router generates a secure MCP URL that your agents can access to perform actions.

How the Composio SDK works

The Composio SDK follows a three-phase workflow:

Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Step by step08 STEPS

Prerequisites

Before starting, make sure you have:

Python 3.9 or higher
A Composio account and API key
A Helpwise connection authorized in Composio
An OpenAI API key for the CrewAI LLM
Basic familiarity with Python

Getting API Keys for OpenAI and Composio

OpenAI API Key

Go to the OpenAI dashboard and create an API key. You'll need credits to use the models, or you can connect to another model provider.
Keep the API key safe.

Composio API Key

Log in to the Composio dashboard.
Navigate to your API settings and generate a new API key.
Store this key securely as you'll need it for authentication.

Install dependencies

bash

pip install composio crewai crewai-tools[mcp] python-dotenv

What's happening:

composio connects your agent to Helpwise via MCP
crewai provides Agent, Task, Crew, and LLM primitives
crewai-tools[mcp] includes MCP helpers
python-dotenv loads environment variables from .env

Set up environment variables

bash

COMPOSIO_API_KEY=your_composio_api_key_here
USER_ID=your_user_id_here
OPENAI_API_KEY=your_openai_api_key_here

Create a .env file in your project root.

What's happening:

COMPOSIO_API_KEY authenticates with Composio
USER_ID scopes the session to your account
OPENAI_API_KEY lets CrewAI use your chosen OpenAI model

Import dependencies

python

import os
from composio import Composio
from crewai import Agent, Task, Crew
from crewai_tools import MCPServerAdapter
import dotenv

dotenv.load_dotenv()

COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID")

if not COMPOSIO_API_KEY:
    raise ValueError("COMPOSIO_API_KEY is not set")
if not COMPOSIO_USER_ID:
    raise ValueError("COMPOSIO_USER_ID is not set")

What's happening:

CrewAI classes define agents and tasks, and run the workflow
MCPServerHTTP connects the agent to an MCP endpoint
Composio will give you a short lived Helpwise MCP URL

Create a Composio Tool Router session for Helpwise

python

composio_client = Composio(api_key=COMPOSIO_API_KEY)
session = composio_client.create(user_id=COMPOSIO_USER_ID, toolkits=["helpwise"])

url = session.mcp.url

What's happening:

You create a Helpwise only session through Composio
Composio returns an MCP HTTP URL that exposes Helpwise tools

Initialize the MCP Server

python

server_params = {
    "url": url,
    "transport": "streamable-http",
    "headers": {"x-api-key": COMPOSIO_API_KEY},
}

with MCPServerAdapter(server_params) as tools:
    agent = Agent(
        role="Search Assistant",
        goal="Help users search the internet effectively",
        backstory="You are a helpful assistant with access to search tools.",
        tools=tools,
        verbose=False,
        max_iter=10,
    )

What's Happening:

Server Configuration: The code sets up connection parameters including the MCP server URL, streamable HTTP transport, and Composio API key authentication.
MCP Adapter Bridge: MCPServerAdapter acts as a context manager that converts Composio MCP tools into a CrewAI-compatible format.
Agent Setup: Creates a CrewAI Agent with a defined role (Search Assistant), goal (help with internet searches), and access to the MCP tools.
Configuration Options: The agent includes settings like verbose=False for clean output and max_iter=10 to prevent infinite loops.
Dynamic Tool Usage: Once created, the agent automatically accesses all Composio Search tools and decides when to use them based on user queries.

Create a CLI Chatloop and define the Crew

python

print("Chat started! Type 'exit' or 'quit' to end.\n")

conversation_context = ""

while True:
    user_input = input("You: ").strip()

    if user_input.lower() in ["exit", "quit", "bye"]:
        print("\nGoodbye!")
        break

    if not user_input:
        continue

    conversation_context += f"\nUser: {user_input}\n"
    print("\nAgent is thinking...\n")

    task = Task(
        description=(
            f"Conversation history:\n{conversation_context}\n\n"
            f"Current request: {user_input}"
        ),
        expected_output="A helpful response addressing the user's request",
        agent=agent,
    )

    crew = Crew(agents=[agent], tasks=[task], verbose=False)
    result = crew.kickoff()
    response = str(result)

    conversation_context += f"Agent: {response}\n"
    print(f"Agent: {response}\n")

What's Happening:

Interactive CLI Setup: The code creates an infinite loop that continuously prompts for user input and maintains the entire conversation history in a string variable.
Input Validation: Empty inputs are ignored to prevent processing blank messages and keep the conversation clean.
Context Building: Each user message is appended to the conversation context, which preserves the full dialogue history for better agent responses.
Dynamic Task Creation: For every user input, a new Task is created that includes both the full conversation history and the current request as context.
Crew Execution: A Crew is instantiated with the agent and task, then kicked off to process the request and generate a response.
Response Management: The agent's response is converted to a string, added to the conversation context, and displayed to the user, maintaining conversational continuity.

Complete Code

Here's the complete code to get you started with Helpwise and CrewAI:

python

from crewai import Agent, Task, Crew, LLM
from crewai_tools import MCPServerAdapter
from composio import Composio
from dotenv import load_dotenv
import os

load_dotenv()

GOOGLE_API_KEY = os.getenv("GOOGLE_API_KEY")
COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID")

if not GOOGLE_API_KEY:
    raise ValueError("GOOGLE_API_KEY is not set in the environment.")
if not COMPOSIO_API_KEY:
    raise ValueError("COMPOSIO_API_KEY is not set in the environment.")
if not COMPOSIO_USER_ID:
    raise ValueError("COMPOSIO_USER_ID is not set in the environment.")

# Initialize Composio and create a session
composio = Composio(api_key=COMPOSIO_API_KEY)
session = composio.create(
    user_id=COMPOSIO_USER_ID,
    toolkits=["helpwise"],
)
url = session.mcp.url

# Configure LLM
llm = LLM(
    model="gpt-5",
    api_key=os.getenv("OPENAI_API_KEY"),
)

server_params = {
    "url": url,
    "transport": "streamable-http",
    "headers": {"x-api-key": COMPOSIO_API_KEY},
}

with MCPServerAdapter(server_params) as tools:
    agent = Agent(
        role="Search Assistant",
        goal="Help users with internet searches",
        backstory="You are an expert assistant with access to Composio Search tools.",
        tools=tools,
        llm=llm,
        verbose=False,
        max_iter=10,
    )

    print("Chat started! Type 'exit' or 'quit' to end.\n")

    conversation_context = ""

    while True:
        user_input = input("You: ").strip()

        if user_input.lower() in ["exit", "quit", "bye"]:
            print("\nGoodbye!")
            break

        if not user_input:
            continue

        conversation_context += f"\nUser: {user_input}\n"
        print("\nAgent is thinking...\n")

        task = Task(
            description=(
                f"Conversation history:\n{conversation_context}\n\n"
                f"Current request: {user_input}"
            ),
            expected_output="A helpful response addressing the user's request",
            agent=agent,
        )

        crew = Crew(agents=[agent], tasks=[task], verbose=False)
        result = crew.kickoff()
        response = str(result)

        conversation_context += f"Agent: {response}\n"
        print(f"Agent: {response}\n")

Conclusion

You now have a CrewAI agent connected to Helpwise through Composio's Tool Router. The agent can perform Helpwise operations through natural language commands.

Next steps:

Add role-specific instructions to customize agent behavior
Plug in more toolkits for multi-app workflows
Chain tasks for complex multi-step operations

TOOLS

Supported Tools

Every Helpwise action and event your agent gets out of the box.

Create attachment

Tool to upload a new attachment.

Add note to conversation

Tool to add a note to a conversation.

Create Helpwise Team

Creates a new team in Helpwise to group users for collaboration and assignment purposes.

Create Helpwise Webhook

Creates a new webhook subscription in Helpwise to receive real-time event notifications.

Delete Contact

Deletes a contact from Helpwise by its unique identifier (ID).

Delete Helpwise Conversation

Attempts to delete a conversation by ID from Helpwise.

Delete Mailbox

Tool to delete a mailbox by its unique identifier.

Delete Helpwise Message

Attempts to delete a message from Helpwise.

Delete Helpwise Note

Tool to delete a note from a conversation.

Delete Email Signature

Deletes an email signature from Helpwise.

Delete Tag

Permanently deletes a tag from Helpwise.

Delete Team

Tool to delete a team.

Delete Template

Deletes a Helpwise email template (saved reply) by its ID.

Delete Helpwise Webhook

Delete a Helpwise webhook by its ID.

Get Attachment

Retrieves a specific attachment by its unique identifier.

Get Conversation Attachments

Retrieves attachments from messages in a specific conversation.

Get Helpwise Contact

Retrieves detailed information for a specific contact by ID.

Get Conversation

Retrieves complete details of a specific conversation by ID from Helpwise.

Get Conversations

Tool to retrieve a list of conversations.

Get Helpwise Custom Field

Retrieves details of a specific custom field by its ID.

Get Helpwise Mailbox

Tool to retrieve details of a specific mailbox by its ID.

Get Helpwise Mailboxes

Tool to retrieve mailboxes.

Get Conversation Note

Tool to retrieve details of a specific note.

Get Conversation Notes

Retrieves all notes associated with a specific conversation.

Get Helpwise Tag

Retrieves detailed information about a specific tag in Helpwise.

Get Helpwise Team

Retrieves details of a specific Helpwise team by its ID.

Get Helpwise Teams

Tool to retrieve Helpwise teams.

Get Helpwise WhatsApp Templates

Tool to retrieve Helpwise WhatsApp message templates.

Get Helpwise Users

Tool to retrieve Helpwise users list.

Get Helpwise Webhook

Retrieve detailed configuration for a specific Helpwise webhook by its ID.

Get Helpwise Webhooks

Tool to retrieve Helpwise webhooks.

Search Helpwise Contacts

Tool to search contacts by term with pagination.

Update Helpwise Contact

Tool to update an existing Helpwise contact.

Update Mailbox

Updates an existing Helpwise mailbox.

Update Helpwise Message

Tool to update an existing message.

Update Helpwise Tag

Updates an existing tag's name and/or color in Helpwise.

Update Helpwise Template

Updates an existing Helpwise email template by modifying its name, subject, and/or HTML content.

FRAMEWORKS

How to build Helpwise MCP Agent with another framework

OpenAI Agents SDK

Use Helpwise MCP with OpenAI Agents SDK

Claude Agent SDK

Use Helpwise MCP with Claude Agent SDK

Claude Code

Use Helpwise MCP with Claude Code

Claude Cowork

Use Helpwise MCP with Claude Cowork

Codex

Use Helpwise MCP with Codex

OpenClaw

Use Helpwise MCP with OpenClaw

Hermes

Use Helpwise MCP with Hermes

CLI

Use Helpwise MCP with CLI

Google ADK

Use Helpwise MCP with Google ADK

LangChain

Use Helpwise MCP with LangChain

Vercel AI SDK

Use Helpwise MCP with Vercel AI SDK

Mastra AI

Use Helpwise MCP with Mastra AI

LlamaIndex

Use Helpwise MCP with LlamaIndex

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Explore Other Toolkits

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Bidsketch

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Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates.

FAQ

Frequently asked questions

With a standalone Helpwise MCP server, the agents and LLMs can only access a fixed set of Helpwise tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpwise and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. CrewAI fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpwise tools.

Yes, absolutely. You can configure which Helpwise scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpwise data and credentials are handled as safely as possible.

Start with Helpwise.It takes 30 seconds.

Managed auth, hosted MCP servers, and every Helpwise tool your agent needs.Free to start.

Start building

Customer stories

Teams ship real agents on Composio

GET STARTED FOR FREE BOOK A DEMO

Karan skipped his own birthday party to fix our critical issue. It was 10pm and he diverted his Waymo to help us instead. This really sets the bar — it shows the commitment you need when users rely on your software.

Harsha Gaddipati

Co-founder, Slashy

A lot of students tell us that the moment their connected tools start talking to each other inside Opennote feels almost magical. The agent just knows them, and it's immensely helped keep new users on the platform.

Abhi Arya

Co-founder, Opennote

We chose Composio over Pipedream because it delivered depth where it mattered — niche tools and tricky edge cases other platforms simply ignored. That gave us confidence to scale without compromising.

Nirman Dave

CEO, Zams

As a solo builder, shipping fast is life or death. The only way I can outcompete incumbents is by outmanoeuvring them. Getting bogged down managing agent auth would have been a death sentence.

Ryan Yu

Founder, Extra Thursday

Before Composio, adding tool integrations was slow and resource-intensive. Each one could take weeks of engineering time, and maintaining them meant constantly keeping up with API changes.

Tomisin Jenrola

Founder & CEO, SwarmZero

With hands-on help from their founder, we integrated Gmail and Google Drive in just 30 minutes. This level of personal support and commitment is exactly what startups should strive for.

Jerome Leclanche

Co-Founder, Ingram Technologies

How to integrate Helpwise MCP with CrewAI

Connect Helpwise without auth hassles

Introduction

Also integrate Helpwise with

TL;DR

What is CrewAI?

What is the Helpwise MCP server, and what's possible with it?

What is the Composio tool router, and how does it fit here?

What is Composio SDK?

How the Composio SDK works

Step-by-step Guide

Prerequisites

Getting API Keys for OpenAI and Composio

Install dependencies

Set up environment variables

Import dependencies

Create a Composio Tool Router session for Helpwise

Initialize the MCP Server

Create a CLI Chatloop and define the Crew

Complete Code

Conclusion

Supported Tools

How to build Helpwise MCP Agent with another framework

OpenAI Agents SDK

Claude Agent SDK

Claude Code

Claude Cowork

Codex

OpenClaw

Hermes

CLI

Google ADK

LangChain

Vercel AI SDK

Mastra AI

LlamaIndex

Explore Other Toolkits

Aeroleads

Autobound

Better proposals

Bidsketch

Frequently asked questions

What are the differences in Tool Router MCP and Helpwise MCP?+

Can I use Tool Router MCP with CrewAI?+

Can I manage the permissions and scopes for Helpwise while using Tool Router?+

How safe is my data with Composio Tool Router?+

Start with Helpwise.It takes 30 seconds.

Teams ship real agents on Composio