Helpdesk MCP for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Helpdesk MCP or direct API to create tickets, update statuses, assign agents, and fetch ticket histories through natural language.

Helpdesk logoHelpdesk
Api Key

HelpDesk is a ticketing platform that organizes and manages customer support inquiries. It helps teams streamline their support workflows and respond to customers efficiently.

14 Tools

Try Helpdesk now

Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Helpdesk
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TOOLS

Supported Tools

Every Helpdesk action and event your agent gets out of the box.

List Agents

Retrieves all support agents (team members) in the HelpDesk account.

List Canned Responses

Tool to list canned responses.

List Custom Fields

Tool to list all custom fields defined in the account.

List Email Domains

Lists all email domains configured for the HelpDesk account.

List Licenses

Retrieves all licenses (account configurations) for the authenticated HelpDesk account.

List Reply Addresses

Lists all reply addresses configured in the HelpDesk account.

List Rules

Tool to retrieve a list of rules configured in the account.

List Subscriptions

Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions.

List Teams

Lists all teams in the HelpDesk account.

List Tickets

List all tickets from a specified silo with cursor-based pagination support.

List Trusted Emails

Tool to retrieve a list of trusted email addresses or domains.

List Views

Tool to list agent views.

List Webhooks

Lists all configured webhooks for the HelpDesk account.

View Agent

Retrieves comprehensive details for a specific agent in the HelpDesk system.

SETUP GUIDE

Connect Helpdesk MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
Install the Composio SDK and Claude Agent SDK
2

Create Tool Router Session

typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });

console.log("Creating Tool Router session...");
const { mcp } = await composio.create('your-user-id');
console.log(`Tool Router session created: ${mcp.url}`);
Initialize the Composio client and create a Tool Router session
3

Connect to AI Agent

typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText, stepCountIs } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: mcp.url,
    headers: { 'x-api-key': 'your-composio-api-key' }
  }
});

const tools = await client.tools();

const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{ role: 'user', content: 'List all teams in Helpdesk' }],
  stopWhen: stepCountIs( 5 )
});

console.log(`Agent: ${text}`);
Use the MCP server with your AI agent
SETUP GUIDE

Connect Helpdesk API Tool with your Agent

1

Install Composio

typescript
npm install @composio/openai
Install the Composio SDK
2

Initialize Composio and Create Tool Router Session

typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
Import and initialize Composio client, then create a Tool Router session
3

Execute Helpdesk Tools via Tool Router with Your Agent

typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List all open support tickets created this week'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
Get tools from Tool Router session and execute Helpdesk actions with your Agent

Why Use Composio?

AI Native Helpdesk Integration

  • Supports both Helpdesk MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Helpdesk data

Managed Auth

  • Built-in API key management with secure storage
  • Central place to manage, scope, and revoke Helpdesk access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Helpdesk
  • Scoped, least privilege access to Helpdesk resources
  • Full audit trail of agent actions to support review and compliance
FAQ

Frequently asked questions

Yes, Helpdesk requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

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