How to integrate Gorgias MCP with OpenClaw

OpenClaw is the fastest growing agent harness out there, which can work 24/7 to automate almost any kind of tasks. However, its capabilities are limited to the tools it has access to. Composio allows your OpenClaw to access Gorgias with authentication management handled for you. You can execute actions on Gorgias via your favorite OpenClaw interface (Telegram, WhatsApp, TUI, etc), whichever you prefer.

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Api KeyOauth2

Gorgias is a helpdesk and live chat platform built for e-commerce brands. It helps automate support, manage orders, and unify customer communication across channels.

32 Tools

Introduction

OpenClaw is the fastest growing agent harness out there, which can work 24/7 to automate almost any kind of tasks. However, its capabilities are limited to the tools it has access to. Composio allows your OpenClaw to access Gorgias with authentication management handled for you. You can execute actions on Gorgias via your favorite OpenClaw interface (Telegram, WhatsApp, TUI, etc), whichever you prefer.

Also integrate Gorgias with

Why use Composio?

Apart from a managed and hosted MCP server, you will get:

  • Programmatic tool calling allows LLMs to write its code in a remote workbench to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
  • Handling Large tool responses out of LLM context to minimize context rot.
  • Dynamic just-in-time access to 20,000 tools across 1000+ other Apps for cross-app workflows. It loads the tools you need, so LLMs aren't overwhelmed by tools you don't need.

How to install Gorgias with OpenClaw

Using Composio API Key and Setup Prompt

Copy the setup prompt from the OpenClaw dashboard
  • Run it in your OpenClaw chat interface.
  • Authenticate Gorgias from the dashboard
  • Go back to your OpenClaw interface and start asking questions.

Using OpenClaw/Composio Plugin

1. Install OpenClaw Composio plugin

bash
openclaw plugins install @composio/openclaw-plugin

2. Copy the API Key from dashboard.composio.dev

3. Setup OpenClaw Config

bash
openclaw config set plugins.entries.composio.config.consumerKey "ck_your_key_here"

4. Restart OpenClaw

bash
openclaw gateway restart

5. Go to your chat interface and start asking questions.

6. When prompted, authenticate the app and you're all set.

How It Works

The plugin connects to Composio's MCP server at https://connect.composio.dev/mcp and registers all available tools directly into the OpenClaw agent. Tools are called by name — no extra search or execute steps needed.

If a tool returns an auth error, the agent will prompt you to connect that toolkit at dashboard.composio.dev.

Configuration

bash
{
  "plugins": {
    "entries": {
      "composio": {
        "enabled": true,
        "config": {
          "consumerKey": "ck_your_key_here"
        }
      }
    }
  }
}
OptionDescriptionDefault
enabledEnable or disable the plugintrue
consumerKeyYour Composio consumer key (ck_...)
mcpUrlMCP server URL (advanced)https://connect.composio.dev/mcp

What is the Gorgias MCP server, and what's possible with it?

The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gorgias account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like managing tickets, creating customers, tagging conversations, and organizing support teams on your behalf.

  • Automated ticket management: Instantly create, update, or delete support tickets to streamline customer interactions and resolve issues faster.
  • Customer profile control: Add new customers, update their details, or remove outdated accounts directly from your helpdesk—no manual entry required.
  • Tagging and ticket organization: Effortlessly assign or remove tags on tickets so your support requests stay organized by priority, topic, or workflow.
  • Team management: Create or delete support teams, letting your agent help restructure teams as your business grows or shifts focus.
  • Bulk customer actions: Perform batch operations like deleting multiple customers or specific field values, making mass updates and data hygiene a breeze.

Conclusion

You've successfully integrated Gorgias with OpenClaw using Composio plugin. Now interact with Gorgias directly from your terminal, Web UI, or any messenger app using natural language commands.

Key benefits of this setup:

  • Seamless integration across TUI, Web UIs, and Messenger apps like Telegram, WhatsApp, Slack, etc.
  • Natural language commands for Gorgias operations
  • Managed authentication through Composio
  • Access to 20,000+ tools across 1000+ apps for cross-app workflows
  • Programmatic tool calling for complex tool chaining

Next steps:

  • Try asking OpenClaw to perform various Gorgias operations
  • Explore cross-app workflows by connecting more toolkits like Calendar, Slack, Notion, etc.
  • Build complex automation scripts that leverage OpenClaw's 24/7 running capabilities
TOOLS

Supported Tools

Every Gorgias action and event your agent gets out of the box.

Add Ticket Tags

Adds tags to a ticket in Gorgias.

Create Account Setting

Creates a new account setting in Gorgias.

Create Customer

Creates a new customer in Gorgias.

Create Team

Creates a new team in Gorgias.

Create Ticket

Creates a new ticket in Gorgias.

Delete Customer

Deletes a specific customer from Gorgias.

Delete Customer Field Value

Deletes a specific field value for a customer in Gorgias.

Delete Customers

Deletes multiple customers from Gorgias.

Delete Team

Deletes a specific team from Gorgias.

Delete Ticket

Deletes a specific ticket from Gorgias.

Delete Ticket Field Value

Deletes a specific field value for a ticket in Gorgias.

Get Account

Retrieves your Gorgias account information.

Get Customer

Retrieves a specific customer from Gorgias.

Get Event

Retrieves a specific event from Gorgias.

Get Team

Retrieves a specific team from Gorgias.

Get Ticket

Retrieves a specific ticket from Gorgias.

List Account Settings

Lists all account settings in Gorgias.

List Customer Field Values

Lists all field values for a customer in Gorgias.

List Customers

Lists customers in Gorgias with various filtering options.

List Events

Lists events in Gorgias with various filtering options.

List Teams

Lists teams in Gorgias.

List Ticket Field Values

Lists all field values for a ticket in Gorgias.

List Tickets

Lists tickets in Gorgias with various filtering options.

List Ticket Tags

Lists all tags for a ticket in Gorgias.

Merge Customers

Merges two customers in Gorgias, combining their data and history.

Remove Ticket Tags

Removes tags from a ticket in Gorgias.

Set Customer Data

Sets the complete data object for a customer in Gorgias.

Set Ticket Tags

Sets the complete list of tags for a ticket in Gorgias.

Update Account Setting

Updates an existing account setting in Gorgias.

Update Customer

Updates an existing customer in Gorgias.

Update Team

Updates an existing team in Gorgias.

Update Ticket

Updates an existing ticket in Gorgias.

FAQ

Frequently asked questions

With a standalone Gorgias MCP server, the agents and LLMs can only access a fixed set of Gorgias tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gorgias and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. OpenClaw fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gorgias tools.

Yes, absolutely. You can configure which Gorgias scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gorgias data and credentials are handled as safely as possible.

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